Frequently Asked Questions

1. Shipping & Delivery

Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days and delivered within 5-7 business days, depending on your location. International orders may take longer.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over $100!

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times may vary depending on your country.

Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number via email so you can monitor its progress.

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2. Returns & Refunds

Q: What is your return policy?
A: We offer a hassle-free refund policy. If you're not satisfied with your purchase, contact us within 15 days for a full refund.

Q: Can I return an item if my pet doesn’t like it?
A: Absolutely! Just let us know, and we’ll process your refund or suggest a replacement.

Q: Do I need to send the item back for a refund?
A: No, we value sustainability! Just send us a photo of the product, and we’ll process your refund.